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May 14, 2017

Managing Conflict on Your Team

Any time people work together, conflicts are bound to arise. From simple disagreements to outright warfare, team conflict can negatively affect productivity and jeopardize deadlines. When left unaddressed, conflict can erode morale and lead to decreased motivation. Here are some tools to help you keep the lid on team conflict.shutterstock_2927347

  • Communicate clear expectations for the team. While it’s important for each employee to understand what’s expected of them, it’s equally important that they understand what’s expected of the entire team! Make sure your team knows what contribution they are expected to make and how it supports the overall mission of the organization. Help them see the larger picture, so they appreciate their role in achieving a successful result.
  • Create a culture of inclusion. Help the team accept and respect their differences. Make sure everyone feels safe asking questions, sharing opinions, and suggesting changes. Offer training programs that give employees a deeper understanding of how to leverage differences for greater creativity and collaboration. (See my workshop Bridging the Generation Gap for information.)
  • Set and adhere to behavior standards. Require employees to act with civility toward each other and take immediate action in response to violations. According to Doctor P. M. Forni, founder of the Civility Project at Johns Hopkins, civility is the foundation of effective relationships. Civility means that we treat others with respect, use restraint before speaking and acting to measure the affect we will have on others, and take responsibility for our behavior.

Build a team where conflicts are minimal, and everyone appreciates their role in making the team successful.

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