Skip to content

Archive for August, 2017

13
Aug

Workplace Relationships and Leadership

Effective leadership requires you to build good relationships with people up, down, and across your company. The more responsibility you have, the more important your relationships become for your long-term professional success. Here are some tips to help you deepen your workplace relationships.Authentic

  • Be collaborative. A report by ESI International showed that more than 65% of workers surveyed believe that personal and organizational performance would improve if teams worked more collaboratively. Collaboration is a willingness to set aside your personal preferences and biases and work together with others for a common goal. If you disagree with tactics, you accept that everyone has a prefered way of working and as long as everyone is headed in the right direction, others can contribute in their own way without criticism.
  • Be transparent. Transparency requires honesty and assertive communication skills. Speak up if something happens that affects your team or deliverables and accept accountability by admitting mistakes and acting to remedy them. This demonstration of leadership deepens your influence with others and improves your ability to be persuasive. (See my program Getting Results through Influence and Persuasion for more information.)
  • Be a people person. Get to know people as individuals and interact with them one-on-one.Forge lasting relationships with people by relating to each person as an individual with a life and interests outside work. Be willing to share information and offer to help if you see someone struggling.

Building effective workplace relationships enhances your perception as a leader, broadens your influence throughout your organization, connects you to new sources of opportunities and information, and gives you access to new resources.

 

6
Aug

Achieve Customer Service Excellence

Every interaction a customer has with your company is an opportunity to build a long-term customer relationship–or break one. For an organization to grow and thrive, investing in customer service training is essential.shutterstock_147498467

Developing your staff doesn’t just improve the customer experience. It can drive sales and give your organization a competitive edge. Positive service experiences translate into satisfied customers who keep coming back and who tell others about the great service they have received from you.

According to the Customer Experience Impact Report, 86% of customers stopped purchasing from companies after experiencing negative customer service, and customers who had the best experiences spent more than ones who hadn’t. How you treat your customers affects your bottom line.

Training, however, does more than create happy, loyal customers. It also increases employee engagement, motivation, productivity, loyalty, and retention. When employees feel valued, customer service delivery excels. If you’re ready to improve your customers’ experiences, contact me about bringing my program Creating a Positive Customer Service Experience to your organization.