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July 22, 2011

Use Email “To”, “Cc” and “Bcc” Appropriately

To ensure proper delivery and a quick response for your emails, make sure you send them the right way. Here are some quick tips for using To, Cc and Bcc correctly.

To: This is for people you are directly addressing. When people are directly addressed in an email, make sure they need to do something—take action, make a decision, review or approve something and so on. If they are receiving it for information only, use the Cc or explain early in the email why it is important for them to know this information.

Cc: This is for readers who do not need to take action. You are sending the email to them for their information only. Use this judiciously. Copy only people who need to be copied. Keep in mind, people who are Cc’d may not read the email and may either immediately file it or trash it.

Bcc:Bcc addresses are like Cc addresses except only you know who is being Bcc’d. This information is not visible to the To’s and Cc’s. Use Bcc if you are sending the email to several people, and you do not want to share everyone’s email address. If you do this often, it is more productive to create email groups using a group name, such as Payroll Project Clients. Usually, when you enter the name of the group in the To area, the email goes to everyone in the group, but recipients see only the assigned group name.

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