Skip to content

March 13, 2012

Three Tools for Better Communication

One of the most common problems in communication is understanding the difference between what is said and what is heard. The key is learning to be a good listener. Here are three tools you can use to be a better listener when you’re speaking with someone on the telephone or face-to-face:

  • Verify.

Once the person has said what they want to say, verify what you think you heard. For example, use the phrase, “So, you’re saying that…” or “If I understand correctly, you said…”

  • Question.

Use phrases like, “What do you mean when you say…?” or “Have you really spent…?” These will help you further clarify that what you heard is what was said.

  • Acknowledge.

If you are in a face-to-face conversation, look at the speaker and nod to show interest and understanding. You can also occasionally say, “hmmm” or “oh, right” whether it’s a face-to face or telephone conversation.

Being a good listener can save you frustration, misunderstanding, and even time and money. Practice using these tools and see what a difference they can make!

Read more from Uncategorized

Comments are closed.