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April 13, 2012

The Eyes Have It

Eye contact can be tricky. Looking directly into someone’s eyes can be seen as hostile and even rude in some cultures. However, avoiding contact indicates sneakiness and the need to avoid disclosure. The solution is “soft eye contact.” Look at the person’s cheek, forehead, nose, chin or mouth. They think that you are looking directly at them even though you are avoiding direct eye contact.

When addressing a group, regularly look around the room and make eye contact with someone for a few moments, then move on. Use short, frequent glances, but do not stare. Each person will think you are paying attention to him or her, and you will seem to be in control of the room.

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