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March 14, 2013

Use Positive, Not Negative, Language

Communication in the workplace is the key to resolving conflicts, negotiating contracts and establishing professional relationships. When you use positive language, your words can inspire others and increase morale; however, negative language can build resentment and lead to a loss of motivation that will hinder productivity. To ensure that your language always has a motivational effect upon others, try the following tips for using positive language.

  • Pay Attention
    The first step toward using more positive language is to notice the way you communicate in your everyday conversations. Focus on how and when you tend to use negative language and then come up with creative solutions for being more positive. For example, don’t say what cannot be done; instead, say what can be done.
  • Observe Others
    Have you ever noticed how a motivational speaker uses language? Perhaps you know someone who always seems to know exactly what to say to smooth things over. Pay attention to these people as they speak to learn how to positively manipulate language. Many times, these people simply rearrange a sentence so that it begins with an action statement. When you notice someone speaking positively, take note of it so that you can emulate this technique in your conversations.
  • Master the Five-Second Pause
    In a heated conversation, people tend to blurt out the first thing that comes to mind. More often than not, this first thought is a negative statement. There is usually no need to provide an instant reply in most conversations. Instead, take a few seconds to plan out your response. If the conversation is especially important, it may be a good idea to wait until the next day to offer a response.

Whether you are making a presentation or writing an email, it is important to remember the powerful effect that the language you use has on others and choose your words with care and consideration.

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