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January 27, 2014

Communicate for Results

Part 4 of 4 

Your ability to communicate your expectations, give effective feedback, and make successful delegations are fundamental to creating an accountable staff that is positively productive.  Communication and accountability go together and both are necessary for good leadership. Today, many managers and employees rely so heavily on technology, using e-mail and texting, that communication has become impersonal and, to a certain degree, ineffective and unproductive. While e-mail and texting make communication faster, they can interfere with your ability to create accountability.Man in mirror yes no

  • Take time to listen to your team. When you truly listen to someone, you pay attention to him or her without distractions or interruptions. This demonstrates your respect for the person, makes them feel heard and understood, and deepens your connection with them. (More information in my blog post Three Key Listening Skills.)
  • Be open with people and create a safe environment.  Let your employees know that it is safe for them to express their ideas, give their opinions, and propose solutions to problems.
  • Avoid interrupting. You want to concentrate on what the person is saying, not formulate your response. Interrupting someone is rude behavior and shows a lack of respect for the other person.
  • Show your interest. Nod occasionally, smile, ask good questions that show you are listening, and keep your posture open and inviting.
  • Watch for body language. Body language says more than your words say. Use an open, inviting stance and maintain good eye contact with the person. Make sure your body language agrees with what you are saying. You can see how effectively you are communicating by reading the other person’s body language. If it looks as if they are resisting you by pulling away, avoiding eye contact, or appearing bored, ask a question to bring them into the conversation.
  • Walk the line. This is a valuable tool for creating connections with your staff. Get out of your office and walk around. Stop to chat with your staff. Show them that you are a leader who cares about them as people, not just employees.
  • Meet one-on-one with employees. In-person meetings are necessary for creating an accountable environment. Employees need to know that they have to show up and deliver results.

Using the SOAR Formula, making successful delegated assignments, and motivating employees all rely on effective communication. This four-part formula is your solution to developing an accountable staff that is positively productive in 2014 and the years to come.

No time to send employees to training programs? My new e-learning program gives your staff the tools they need to take on a leadership role. You can find more information here: Lead4Results e-Learning Program.

Send an email to me at for a copy of the entire Creating Accountability series as a special report.

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