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April 12, 2015

The Right Way to Apologize

It takes courage to admit a mistake or failing and apologize for it, but that’s part of being a professional. Here are some quick tips to make it easier to apologize like a pro!OOPS road sign against  blue sky

  • Admit you made a mistake or committed something you shouldn’t have. For many people, this is the hardest part—taking responsibility and ownership.
  • Apologize as soon as you realize you have offended someone or a mistake has been made. Delaying just makes the apology harder.
  • State what happened and avoid defending yourself or making excuses since this diminishes the sincerity of the apology.
  • Be sincere and be brief.
  • State how you will fix the situation or how you will avoid it happening in the future. If you can offer any kind of reparation or alternatives, do so.

Don’t become offensive if your apology is not graciously received. If we have hurt someone or caused him or her harm, it may take time to rebuild trust. The best course of action is to be sincere and conscientious in the future.

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