I want to thank all of you who read my blog and take the time to comment. It is important for me to give you practical information you can use on the job to improve your skills and those of your team. I would love to hear from you about topics you would like to see covered in future posts.
Happy Thanksgiving to you, your team, and
your families!
Business Coaching Program
Many of you have asked for a customer service program, and I listened to what you said you wanted. My newest, onsite workshop, Creating a Positive Customer Service Experience, includes many of the topics you requested.
Getting Results Through Influence and Persuasion
The ability to influence others is a key factor in how successful you are. Influential people change how people think and what they do by forging an emotional connection with them. But the most influential people don’t just change behavior; they also shift mindset.
Read more about this NEW course here.
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NEW ebook,
Leading 4 Generations,
NOW available.
$14.99
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