Email Etiquette
Have you ever hit “send’ for an email and immediately regretted it? Most of us have! Email is such a fast medium, we often act without thinking. Here are five email etiquette tips to ensure your emails are correct and do what you need them to do.
- After you compose or respond to an email, wait before sending. Just close the email and save it as a draft. When you have 10 draft emails, review them one last time before sending.
- Always use a greeting. If you know the person, just say, “Hi” and their first name. “Hi, Madison.” If you don’t know them or if you want a formal tone, use their title and last name: “Dear Miss Keller” or their full name if you don’t know the gender: “Dear Madison Keller.”
- Proofread! It’s easy to assume your email is free of errors, but you would be surprised how often they slip through. Take a few seconds to read the email slowly, looking for and correcting errors.
- Use a signature that includes your name, title, and contact information. If your manager or department doesn’t want you to use your name, at least include contact information for questions or follow-up.
- Never write in ALL CAPS since it is considered rude and is a major faux pasin email etiquette.
Need more help with email? Check out my program Writing and Managing Email for more information.
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