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December 3, 2018

What You Don’t Say Is Important

You’ve probably heard the phrase, “Actions speak louder than words.”  When it comes to effective communication, your body language and voice carry more weight and have more meaning than the words you use. They can make or break your communication.

As soon as you start to speak, your listener is sizing you up. Your facial expression, your gestures, and your tone of voice create an impression that communicates many things—your trustworthiness, your expertise, your confidence, and so on. All of this is measured in just a few seconds, so you must use non-verbal communication to capture their attention. Here are some tips to improve what your body is saying.

  • Communicate involvement by leaning forward and slightly tilting your head to one side.
  • Relax your facial muscles and smile genuinely. Just separating your lips a bit softens your expression and makes you look friendly and approachable.
  • Match your pace of speaking to the listener. If they speak very quickly, and you don’t, you must speed up and vice versa. The more closely you match their pace, the more comfortable they will be with you.
  • Avoid walking around aimlessly when speaking since it makes you seem nervous or uncertain; just stand in one place.

Your body speaks louder than your words, so use your body language to communicate credibility and congruence. See my program, “Getting Results through Influence and Persuasion” for tools to be a more effective communicator.

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