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January 17, 2020

Why Empathy at Work Works!

Empathy is the ingredient necessary to facilitate healthy relationships and keep your social and professional relationships running smoothly. Empathetic leaders identify with and understand another person’s feelings, situation, and driving forces. They putting themselves in the other person’s shoes, see what they see, and understand their feelings. Empathy, however, needs to be balanced with critical thinking, logic, and objectivity. 

Some people think empathy is too “touchy-feely”; the truth is far from this! It is a valued trait in leaders.  According to the white paper Empathy in the Workplace: A Tool for Effective Leadership, from the Center for Creative Leadership, “…Empathy is positively related to job performance. Managers who show more empathy toward direct reports are viewed as better performers in their job by their bosses.” In other words, showing empathy on the job contributes to your professional and career success by enhancing your performance in the eyes of your manager.

Empathetic leaders open the door to authentic communication, increase team morale and motivation, enhance customer and employee retention, and build an environment that supports positive rapport and engagement—everything an organization wants in a leader!

“Nobody cares how much you know, until they know how much you care.”

Theodore Roosevelt, 26thpresident of the United States



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