Skip to content

Building Effective Workplace Relationships

Building Effective Workplace Relationships

Our NEWEST workshop!

Virtual training NOW available!

Technical knowledge, expertise in your field, and hands-on experience are all key elements for long-term success. Together, they can take you far.

Building effective workplace relationships with others, however, can take you even farther.

This new course focuses on four key elements necessary for positively productive business relationships: Civility, Communication, Rapport, and Emotional Intelligence. Here’s a quick look at the program.

Civility Is the Foundation of Workplace Relationships

A civil workplace means that everyone:

  • Demonstrates respect toward others at all times.
  • Controls their emotions and considers the effect of their words and actions before they take them.
  • Assumes responsibility for their actions and their effect on others.

Active Listening Leads to Effective Communication

Listening requires focused attention and the ability to quiet your mind. This workshop helps you learn how to:

  • Stay present and focus on the speaker.
  • Observe the speaker’s body language and what it is saying.
  • Ask questions that clarify issues.
  • Respect the speaker’s feelings and allow them room to vent, if necessary.
  • Avoid making assumptions or snap judgements.
  • Don’t interrupt the speaker.
  • Demonstrate understanding by repeating key words and phrases used by the other person. (This also helps establish rapport with them.)


Rapport is necessary for full understanding and for making a connection to others. When you build rapport, the other person feels comfortable with you, and you, in turn, gain a better understanding of what they are trying to communicate.

Rapport building requires you to step out of your comfort zone and fully concentrate on the other person. You must listen and pay attention to the words they use, the pace with which they speak, and their body language. It takes practice to learn and use effectively. Once you understand how to do it, your ability to establish rapport is easier and produces more satisfying outcomes.

Emotional Intelligence

This is the ability to understand your own emotions, manage them appropriately, and use them to connect with another person. When you do this, you can assess how they are feeling about something and use the information to forge a positively productive relationship with them.

Acknowledging, accepting, and respecting someone else’s feelings without judgment is a mark of maturity and professionalism. The stronger your emotional intelligence, the easier it is to understand how people like to be treated.

“Two important things are to have a genuine interest in people and to be kind to them. Kindness, I’ve discovered, is everything.” Isaac Bashevis Singer

Many other elements go into effective business relationships. This newest workshop focuses on the key elements that help you and your employees improve business relationships.

Contact Karen Sladick to schedule your workshop today: (205) 907-5170,